SPA ETIQUETTE:

  • Please arrive 5-10 minutes before your scheduled appointment, so you may check in, have a chance to speak with your therapist and just unwind. As a courtesy to the next scheduled client and to us, your treatment will end on time regardless of the time it begins due to lateness.

  • Please respect the privacy and solitude of other spa guests by speaking in a soft voice and turning off cell phones.

  • Sexual advances, inappropriate sounds, comments or innuendos or rude or violent behavior are not tolerated and will result in immediate termination of services and full payment will still be required.

LATE CANCELLATIONS: 

  • We understand emergencies arise, we do ask for a minimum of 12 hours notice if you are unable to make your scheduled appointment. Even if that means emailing us after hours of your need to cancel/reschedule. If you do cancel within 12 hours of your appointment, our late cancelation policy is 25% charge of scheduled services unless we can fill the appointment with another guest, if we can fill the time, the 25% charge will be left on your account as credit for future use.

RESCHEDULING/CANCELATIONS:

  • We highly encourage our guests to use our online scheduling to schedule, reschedule or cancel your visit if you can not reach us directly during business hours to avoid an automatic late cancellation charge.

  • We have reserved this time exclusively for you, please inform us as soon as possible if you need to make a change to your appointment, as we normally have a waiting list.

  • You may make adjustments your appointments up to 12 hours through your email conformations, reminders, or by logging into your account.  

  • No-show appointments will be charged 50% of the cost of services booked. 

 CONFIDENTIALITY AND PRIVACY:

  • We do believe that every client has the right to privacy and confidentiality. The conversations you have with your therapist will remain confidential, as will your health history forms.

  • Client lists and email lists are confidential. We do not share our client lists with outside companies. 

MONETARY:

  • Full payment is always due at the time of service unless prior agreements are made.

  • Ojai + Fox accepts Visa, Master Card, Discover, American Express, Enhanced or Ojai + Fox gift cards, and Cash.

  • Donated certificates hold no-cash value and have expiration dates, please check gift card before scheduling, no exceptions.

REFUNDS:

  • All services, retail sales, and gift card sales are final.

  • Retail items can only be refunded if unused, in its original packaging, and presented with a receipt within 7 days of purchase. In some situations, a restocking fee will be charged.

  • Refunds will be issued in store credit only. Store credit must be used the same day as the return.

PRIVATE SPA PARTIES:

  • We request a 20% deposit for private spa parties reservations.

  • If you need to cancel fro any reason, we require 72 hour notice, as we have scheduled a full closure of our spa for your party.

  • Cancelations with 72 hours will result in a loss of your 20% deposit.

  • If we are able to fill the time with other clients, we will gladly refund your deposit!

  • Cancelations made before 72 hours, deposits will be refunded back to credit card used.

 MINORS:

  • For everyones relaxation and safety, children under the age of 10 are not permitted in the spa, unless they are receiving a treatment.

  • Clients under the age of 18 must have a parent sign a parental consent form in person before any services.

  • Clients under the age of 14, a parent must remain in treatment room.

PETS:

  • Ojai + Fox is a pet friendly spa, please advise us if you have pet allergies or concerns.

  • If your pet is not the one receiving a treatment, permission to bring your pet with you must be made prior to each appointment to insure everyones safety and comfort.

  • Only sprayed/neutered, quiet, well-behaved, and non-aggressive pets are allowed.

  • If your pet pees, poop or marks inside the spa, a $25 cleaning fee will charged.